Turnaround Time & Delivery Options
What is the standard turnaround time?
Standard turnaround time is approximately 7-10 business days from the time of quote approval and payment.
Do you offer rush options?
If you need your shirts faster than 7-10 business days, with all the same guarantees as any order from All-County Apparel, you'll be covered with one of our faster delivery options.
A turnaround in 5 business days: +30%
A turnaround in 3 business days: +50%
A turnaround in 1-2 business days: +100%
Rush order spaces are limited. Rush Orders are not always possible and must be approved by All-County Apparel. Rush charges apply to production time only. If an order is being shipped, All-County Apparel is not responsible for delays on the part of the shipping carrier. The amount of time it takes a carrier to deliver the order is not guaranteed by All-County Apparel. We have absolutely no control over delays caused by UPS or other carriers that may be used.
We do not offer same-day printing services.
Why this policy? Our production schedule operates at 90%+ capacity year-round. This means that rush orders will typically require overtime for our employees to work on any rush orders. Rush fees are charged to cover our expense of overtime pay to our highly experienced production team of employees to complete your order. A rush fee is not a “pay to jump the line” fee.
What are my shipping options?
Orders requiring shipping will be shipped via UPS Ground unless otherwise requested or arranged by the client. Shipping time is additional to turnaround time. Please consider this when placing time-sensitive orders. Clients may request their orders to be shipped on their UPS shipping account via third-party. A $5 handling fee applies to all third-party shipped orders. Clients properly shipping garments from distributors via free freight programs may be eligible for waived third-party shipping.
Free order pickup is available at our Lodi, NJ headquarters - with this option, you will not be charged for shipping.
*Production time excludes shipping time & is dependent on quick mock approval from the customer.
How can I check on the status of my order?
You will receive e-mail and text notifications once your order is in production & again once it is finished and has shipped (or is ready to pickup). Due to the high volume of orders in production at any given time, we are unable to provide any further updates as to exactly when your order will be completed. If you are picking up your order, do not visit our warehouse until you receive a 'Ready for Pickup' notification. We appreciate restraint from requests for updates and such requests will go ignored.
What can affect/delay turnaround times?
The following conditions will be subject to a longer turnaround time past our standard turnaround terms:
- Missing vital information on the original purchase order (PO)
- Missing project materials (e.g., hang tags, carton labels)
- Finishing services (e.g., folding, tagging, stickering)
- Failure to quickly clear an order hold
- Missing or improperly received blank garments
- Individually bagged garments when not disclosed on the PO
- Delayed approval of a pre-production sample (PPS)
- Process or specialty prints (e.g., CMYK, simulated process, foil)
- Delayed approval of the order confirmation (quote)
- Delayed payment or account billing hold
When will my order go into production?
Your order will begin once your order confirmation has been approved, blank garments have been received, and payment has been made. All conditions have to be met for your turnaround time to enact and orders in which we are providing a full-package service we naturally will not await your garmens
How will my order be shipped?
All general non-rush orders will be shipped via UPS Ground. Once your order is shipped, we will e-mail you a tracking number. Expedited UPS shipping methods may be available upon request including but not limited to UPS Next-Day Air, UPS 2nd Day Air and UPS 3-Day Select.
