General FAQ

Why choose All-County Apparel?

We’ve made both the client experience and product quality our top priorities! We make ordering easy with our large product selection and experienced sales team. We can handle any size order on any deadline while staying within your budget. We offer shipping nationwide to all 50 states!

How can I place an order?

Feel free to give us a call, shoot us an e-mail, or Get a Quote online to get your order started. Our experienced sales team is ready to help you get your order locked in!

How quickly can I receive my order?

Standard turnaround time is 7-10 business days from the time of quote approval and payment. For more information regarding turnaround time, rush orders, and delivery head to Delivery & Turnaround.

Do you offer rush services?

If you need your shirts faster than 7-10 business days, with all the same guarantees as any order from All-County Apparel, you'll be covered with one of our faster delivery options. We do not offer same-day printing services.

Rush Options:

1-2 Day - 100% upcharge
3 Day - 50% upcharge
5 Day - 30% upcharge

Rush projects must be approved by a sales rep. prior to the submission of a purchase order.

Peak Season:

Due to the influx in orders towards the end of the year, from Oct. 31 - Jan. 8 our standard lead time will be 10-15 business days. Rush options will be extremely limited and will be billed as follows:

5 Day - 50% upcharge
7 Day - 30% upcharge

Do you have a minimum order quantity?

Contact one of our experienced sales representatives regarding any minimums that may apply to your order. Please note pricing decreases significantly as quantity increases (for all decoration processes).

Why this policy? Our operation is primarily set up for large-scale production. Smaller orders are both time and labor extensive and s have a higher cost due to the amount of labor and time put into preparation and setup.

How does the order process work?

We aim to provide a quick and easy order process, every step of the way! Here is a quick rundown of how a typical order moves through our shop:

Place an order (via phone or e-mail)
Approve Artwork (via e-mail)
Submit Payment (we require payment upfront, in-full via our online payment portal)
Production Phase
Get Your Order (pick-up in-store or have it shipped)

How does pricing work?

When it comes to pricing your quote, there are five things we consider:

Quantity
Garment Style/Brand
Decoration Type(s)
Additional Services Required

Pro Tip: If you’re looking to save money, limiting your ink colors, increasing your order quantity, or selecting a different garment style may lower your cost pretty significantly.

If you need a quote, feel free to give us a call, or Get a Quote.

What file format should I send my designs in?

Direct clients may provide files in any format they have, even if it's just a sketch!

Contract Clients are held to a higher standard and must send all files must in at least 300 ppi or Vector Format. If your file is not 300 ppi, you cannot just increase the resolution of the file. This is called "upsampling" and will result in a blurry image. If you are creating your file in Adobe Illustrator or another Vector-based software, just size your image to the size you want it to print.

We accept the following File Types:

Illustrator (.AI)
Vector (.EPS)
Photoshop (.PSD)
PDF (Interactive)

We prefer .AI or .EPS files first because Vector images can be scaled without affecting quality.

For more information, check out our Artwork Requirments page!

How can I pay for my order?

After you have approved your order, we require payment in full, upfront, to begin production. We accept cash, check, or all major credit cards via our online portal.

All-County Apparel now proudly accepts Bitcoin as a payment option for clients to purchase. Learn more here.

Net 15, Net 30, and 50/50 terms may be offered to approved schools, reputable organizations, and contract accounts upon request and approval.